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If your ISP provides a web-based email interface, try to log in and view your mail.If you use ESET/NOD32 antivirus, and since Novemare not getting email or your IMAP folders disappeared, see.

(Many ISPs have a status or alert page on their website.) They may be having technical difficulties.

Remove Thunderbird from your program's list of trusted or recognized programs, then add it back manually or when prompted to resolve this.ĭid your ability to receive mail suddenly stop? Was it working before?.

here documents some basic information about antivirus products and their known bad interactions with Thunderbird. When this happens, IMAP folders may also disappear.

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Note: Software blocking incoming email is a common cause of not being able to receive messages after updating Thunderbird, since it may be set to trust the previous version of Thunderbird but no longer recognize the updated version as trusted.

Try briefly turning off antivirus, VPN, proxy and firewall software, check for new email, and turning them on and check again for email.

Verify that your incoming email is not being blocked by your firewall, VPN, proxy, antivirus software (which sometimes implements a proxy and intercepts email) or your Internet Service Provider: Verify that your incoming email is not being blocked

Automatic Account Configuration (for creating a new account).

Change password thunderbird email account manual#

Manual Account Configuration (for instructions on using the New Account dialog for manual configuration).Make sure your account settings match these settings. Your email account provider can give you connection information about their servers (probably on their website). The connection to the incoming mail server is configured at the top of the page on the right. To look at the settings for an account, select Tools Edit > Account Settings in the Thunderbird menu bar, or click the Application menu button and select Options Preferences and Account Settings from the sub-menu, then select Server Settings for the account name from the list on the left. More details and instructions at Thunderbird 78 FAQ. You can temporarily lower the bar to check if this is the reason for your problem (which obviously reduces security, so it is not recommended). If your provider does not support the newer versions of the protocol, sending and receiving of messages may fail. Thunderbird 78 expects higher security standards for the so-called TLS network encryption protocol. The problem suddenly started after updating to Thunderbird version 78. 6 Are you exceeding mail provider access limits?.5 Are you receiving some emails but not others?.4 Did your ability to receive mail suddenly stop? Was it working before?.3 Verify that your incoming email is not being blocked.

2 Is your account configured correctly?.1 The problem suddenly started after updating to Thunderbird version 78.Tip: if you use Thunderbird (or any other email client) from multiple computers to check that email account, also remember to change those passwords to the new one.

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If you let Thunderbird remember it as well, you will no longer need to enter your credentials until the next time you update them! The next time you send a message, Thunderbird will likewise ask for your new "outgoing" password - generally the same as the incoming one.

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Supplying your new credentialsĬlick on the " Get Mail" button (or press the keyboard shortcut) to download new messages, and Thunderbird will show you a password prompt: type in your new password, optionally allow it to be stored, and hit Enter / Return. Click Close when you are done, and click OK in the Options / Preferences dialog to return to your inbox. Select each relevant record in turn, and click Remove. " mailbox:" records reflect an inbox setup for that account. Each of them will typically have two records: those starting with " imap:" or " pop3:" designate an incoming mail server setting (what Thunderbird needs to "talk" to your email provider when it tries to download new messages), and those starting with " smtp:" indicate an outgoing server setting (credentials Thunderbird provides when it sends emails through that server). Click on the " Saved Passwords" button, and a dialog will open, listing of all email accounts currently setup.